• We managed to have it (Dbvisit Standby) up and running in a very short time. We have now a standby database that will cover any hardware failure on our production database. That’s exactly the solution we were looking for. Thanks a lot for a great product!

    Francisco Andrades Grassi— Ogangi Corporation

Service Desk

Visit our Dbvisit Forums or frequently asked Dbvisit Technical Support Questions which may also assist you.


(19th May NZST) We have switched to a new Service Desk ticketing system - Zendesk.


If you have logged tickets with Dbvisit Support before then your user account and previous ticket data has been brought across to this new system. All you need to do is click Login (top right) and then “Get a Password” (bottom of screen) and enter your email address to have a new password sent to you.


LOGIN to the new Service Desk Ticketing System HERE.


For more information on using Zendesk please see this generic End User guide.


Read our rationale behind this move here.
If you have any questions for us on this please feel free to ask us here.


Any issues with the service desk please contact us



Alex Gorbachev Pythian CTO - Dbvisit Standby Case Study
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