Dbvisit Protect

Our commitment to you

Our Support service connects you with our exceptional technical expertise, and ensures that your Dbvisit software operates with Oracle updates and new versions of your operating system:

 

DbvisitProtect - Maintenance and Support

DbvisitProtect is an annual subscription for maintenance and support in addition to the cost of a Perpetual License based on a percentage of the license price. DbvisitProtect is automatically included in Term Licenses. Premium support is purchased as annual subscription in addition to DbvisitProtect Standard support.

FeaturesStandardPremium*
Help Center - Community and Knowledge BaseYesYes
Service Desk Access24 x 724 x 7
Ticket ResponseBusiness Hours24 x 7 - P1
Dedicated Telephone - Urgent IssuesN/A24 x 7 - P1
Maintenance Releases and UpgradesYesYes
DbvisitUniversity Certification CoursesPer Course FeeUnlimited
*Premium support is purchased as annual subscription in addition to DbvisitProtect Standard support.

There are two Support options available:

1. DbvisitProtect Standard Support

Our comprehensive standard support service includes

  • Full logging and resolution of issues and support requests through support.dbvisit.com
  • Self-service access to the Dbvisit Knowledge Base
  • Downloading our standard product patches
  • The right to download and use new Software versions
  • Full access to our new product functionality and enhancements 

2. DbvisitProtect Premium Support

This service puts your support team in touch with our Product Specialists via telephone within 15 minutes at any time of the day or night for Priority 1 incidents. Premium Support delivers all the benefits of Standard Support as well as;

  • Full 24 x 7 Priority 1 incident coverage
  • A 15 minute initial response time for Priority 1 incidents
  • A dedicated telephone support number
  • Unlimited certification courses with DbvisitUniversity  

Access our Support team   Service Desk

 

For any other questions or enquiries contact us

 

 

Worldwide

Businesses in over 110 countries worldwide with Oracle® Database Standard Edition trust Dbvisit to protect and share their data.

READ MORE >

Our Services that make your work easier and your data safer

Protect

Our maintenance and support commitment to you

READ MORE >

 

Connect

Our integrated learning channel for you

READ MORE >