Our commitment to you
Our Support service connects you with our exceptional technical expertise, and ensures that your Dbvisit software operates with Oracle updates and new versions of your operating system:
DbvisitProtect - Maintenance and Support
DbvisitProtect is an annual subscription for maintenance andsupport in addition to the cost of a Perpetual License based on a percentage of the license price. DbvisitProtect is included in Term Licenses.
Premium support can be purchased as annual subscription in addition to DbvisitProtect.
|Service Desk ticket access||24x7||24x7|
|Ticket Response||Business Hours||24x7|
|Dedicated Telephone Number - Urgent Issues||N/A||24x7|
|Maintenance Releases and Upgrades||Yes||Yes|
|Implementation Assistance Service**||Option||Option|
*Premium support is currently only available for Dbvisit Standby
** A dedicated Dbvisit expert resource to remotely assist with an installation, implementation, or replication project. See here for more details.
Access our Support team Service Desk
For any other questions or enquiries contact us
Businesses in over 110 countries worldwide with Oracle® Database Standard Edition trust Dbvisit to protect and share their data.